Support
PST customer support
Question, complaint, or shipment follow-up? Pick the right channel below. Hotline 021-79308 during business hours, 24/7 WhatsApp +98 912 018 5480, and info@pstcargo.com for formal correspondence.
How can we help?
PST support answers questions about domestic & international post, air cargo, cross-border shopping, customs, and finance — every day. Try the FAQ first for the fastest answer. For formal complaints use the “Complaints & compensation” channel to get a case ID; per CRA rules, initial response within 72 business hours.
Shipment tracking & delivery
Status questions, delays, recipient address change, scheduled delivery, or redelivery after a missed attempt. Have your 12-digit tracking code ready.
Complaints & compensation
File formal complaints or compensation claims for damage, loss, excessive delay, or missing contents. Prepare evidence (photos, invoice, declared value) in advance.
Account & official invoicing
Registration questions, Shahkar identity verification, mobile number change, official tax invoice retrieval, economic code, VAT, or invoice corrections.
Payment, gateway & COD
Online gateway issues (Zarinpal, Saman…), COD settlement, refunds, corporate credit accounts, or invoice amount disputes.
Customs, clearance & declarations
Goods declarations, HS Codes, NTSW, Switch BLs, customs duties, seizures at destination, or required clearance documents.
Air freight & cargo
Air cargo quotes, flight booking, AWB issuance, cargo tracking, and coordination for sensitive freight (medical, electronics, industrial parts).
Cross-border online shopping
Guidance on submitting Amazon/eBay/Alibaba URLs, order approval, extra costs, routing through our origin warehouse, and tracking to your door.
Pishkhan offices & branches
Find the nearest active Pishkhan office, hours, in-person acceptance, barcode printing, and at-office payment.
Corporate partnerships
Corporate partnership requests, sales contracts, tiered pricing, monthly credit accounts, dedicated account managers, and custom services for stores and manufacturers.
Violations, prohibited items & security
Report staff misconduct, suspicious shipment contents, prohibited items, security incidents, or platform abuse. This channel is confidential and out-of-band.
Didn’t find your topic above?
Many common questions are answered on the FAQ page; if you still need help, use the contact form.