Frequently asked questions

Enter the 12-digit tracking code from your counter receipt or online registration on the “Track shipment” page. All milestones — acceptance, bagging, flight, clearance, final delivery — are read live from PST’s operational system and are public without login.

First check the tracking page. If the delay exceeds the service’s typical window, file a complaint from the Complaints menu; response time is system-enforced and follows regulator rules.

Address change is possible via support before the parcel leaves the origin hub. Once in the delivery network, the sender must visit the origin office and file a formal request.

In your dashboard under “My shipments”, open the original order and choose “Request return”. After seller or PST approval, a return ID is issued and a courier is dispatched. Return cost is borne by sender or original recipient per contract.

Price depends on origin, destination, weight, dimensions, and service type (express, standard, international). The pricing engine is available on the “Get a quote” page and inside the shipment form.

Online card gateway, cash on delivery (COD), credit-based payment for corporate accounts, and—soon—installment plans. The chosen method appears on the invoice.

Yes. An official invoice with the economic code and VAT details is issued per tax-administration rules. For a re-issue, contact PST’s finance unit.

COD is available for domestic shipments under a panel-defined cap, only in cities where PST has dedicated couriers. Funds are settled to the sender within 48 business hours after receipt signature. The COD fee is shown transparently at registration.

Yes. Corporate clients with 50+ shipments/month or recurring air cargo can sign a contract for tiered pricing, monthly credit accounts, and a dedicated account manager. Request via sales@pstcargo.com or 021-79308 (corporate sales).

The official prohibited-items list is on the “Prohibited items” page. If you’re unsure about an item, contact support before handover.

Equipped PST counters offer optional standard packaging. In door-to-door service, the courier will tell the sender if packaging needs upgrading.

Declare the parcel value in the order form to enable insurance. The maximum coverage depends on service type and regulator rules.

Sender’s national ID, a commercial invoice for non-personal goods, an NTSW ID (where applicable), and the HS-code list of contents. PST’s customs specialists assist you at main offices.

After handover to the foreign carrier, the parcel receives a secondary tracking code shown on PST’s tracking page. All clearance and delivery milestones up to final handover are reflected there.

Open a case from the Complaints page as a “Compensation request” and upload evidence (photos, purchase invoice, courier report, declared value). The claims committee decides within 7–14 business days. Liability cap depends on service type; supplementary insurance raises the cap to declared value.

Per CRA rules, PST must issue an initial response to any complaint within 72 business hours. Complex cases go to the claims committee and are concluded within 14 business days. Status is always visible on the complaint tracking page.

Five service families: domestic post (Standard, Express, Premium), international post (inbound + outbound), air freight & cargo, customs clearance (in/out, HS, NTSW, switch BLs), and cross-border online shopping (Amazon, eBay, Alibaba). All bookable and trackable from one platform.

Standard is for non-urgent shipments: ~3–5 business days domestic, 7–14 international. Express prioritizes bagging, next-flight handover, and dedicated courier where needed: typically 1–2 days domestic, 3–5 days international.

Yes. PST operates via the nationwide Pishkhan office network with the same flow as company branches: registration form, instant pricing, barcode print, and signature collection — all on one platform. Active offices are listed on the Pishkhan page.

On the “Air cargo quote” page, enter goods type, weight, dimensions, origin, destination, and packing type. Within a few business hours, PST’s cargo expert sends the rate, suggested airline, flight time, and clearance fee. After approval the AWB is issued and visible in your dashboard.

Submit a product URL from supported sites (Amazon, eBay, Alibaba…) in your dashboard. PST transparently shows item price + shipping + customs duties + commission. After approval and payment we buy on your behalf, route via our origin warehouse, ship to Iran, clear customs, and deliver to your door.

Domestic Standard up to 30 kg, Express up to 20 kg, international post up to 30 kg, and air cargo has no usual cap. Max girth (L+W+H) is 300 cm for post and per airline for cargo. Volumetric weight may apply.

Packaging must resist pressure, shock, and moisture, use foam/bubble/shredded paper to immobilize contents, carry exactly one valid PST label, and be sealed with strong tape. Counters offer optional standard packaging service.

NTSW is the goods registration ID in the National Trade Single Window, mandatory for commercial (non-personal) exports/imports. PST’s customs specialist registers or validates the ID and uses it on the customs declaration.

The HS Code is an internationally standardized goods classification. PST’s international shipment form includes a smart finder that suggests an HS Code by goods name. When in doubt, customs-expert approval is mandatory to avoid seizure or return at destination.

A Switch BL is the process of replacing the original bill of lading with a new one (typically to hide origin or original consignee for commercial reasons). PST offers this only to contracted clients within the legal framework; request via the customs & contracts desk.

Click “Sign in” at the top, enter your mobile number, and receive a one-time password (OTP). On first login, your name and national ID are requested for verification via the Shahkar system. After successful matching, your account is activated with access to shipping, tracking, invoices, and complaints.

In your dashboard under “Invoices”, all formal PDF invoices for your shipments and orders are listed with digital signature and tax tracking codes. Supporting docs (proforma, payment receipts) are also downloadable there.